2022 was a big year for Vet Services, with exceptional client growth, an increase in staff and significant investment revamping the small animals area at its longest established clinic in Waipukurau as well as opening a new super clinic for Napier.
Vet Services Central Hawke’s Bay clinic has had its biggest makeover in over 30 years, doubling the size of the small animal clinic as well as upgrading the staff room, meeting rooms along with a stunning external facelift. The Napier Clinic has gone a step further, relocating from a small clinic 50 metres from the to the new clinic to Napier’s latest large retail park, The Crossing.
To cap off 2022, Vet Services also took out two awards at the Hawke’s Bay Chamber of Commerce Business Awards – the Excellence in Innovation category and the overall Supreme Business of the Year Award, which it had also won in 2012.
Vet Services General Manager Brendan James says the Napier move has been a long term coming and will now offer a much broader suite of services including an onsite production vet service for the rural community. He says there was a lot of luck involved in finding a new site so close, literally a stone’s throw away. Brendan was meeting with the company’s bank when the premises issue was raised and how hard it was to find a new site. Their bank representative promptly mentioned that they were acting for the developers of the proposed large retail park.
“That was such a fortuitous meeting as we had been really struggling to find a new site and we were pretty desperate. There had been fast growth in the clinic due to the increase in companion animals and we just had no room. The Napier clinic has super-sized from 200m2 to 660m2, enabling two surgeries, a larger retail offering, a high tech Xray offering, animal grooming, a laboratory and a meeting room. “We’ve had our staff working on top of each other for some time which was making it hard to deliver the service with the best possible experience.
First published by The Profit. Click here to read the full article.