Running a business in the ‘now’ with an eye on predicting the future has led to Hawke’s Bay IT firm Prophecy Networks being acquired by leading national and fast growing IT firm Securecom.
Rachael Price is passionate about Hawke’s Bay and has been involved with Prophecy Networks since 2011 leading the Napier-based team and twelve years on, Rachael and the Prophecy team could see that it was time for investment and an injection of energy to set the company up for continued growth.
In short, it was a prophecy, to see that their existing client base as well as new clients would like to receive the highest level of service and expertise in an ever increasing cloud centric world. Securecom is a New Zealand managed and owned Managed Security Services Provider (MSSP) providing end-to-end IT services to New Zealand businesses across all industry sectors.
Rachael and the Hawke’s Bay team along with Securecom management in Auckland are in agreement that although there’s been a change in ownership and increase in the breadth of services offered, the Napier based office will remain under local management with Hawke’s Bay clients being supported onsite by local support engineers.
Rachael says Securecom’s suite of services is primarily aimed at the mid-market of around 150-500 staff, but has the ability to scale up with its its largest customer of 1800 staff and down to meet the needs of small owner operators.
“We take a fresh approach to delivering mission critical IT Support Services, improving business outcomes for our customers by partnering with them to lower their IT total cost of ownership (TCO), reduce their cyber security riskand improve the technology experience for their people and stakeholders.”
“We are careful in adding new customers and our focus is on quality and doing what we say we will do and living our values every day,” she says.
Securecom has operated in New Zealand for over 20 years; launched its first cloud service in 2003 and today manages mission critical IT infrastructure of over 250 New Zealand based clients.
Securecom shareholder and board chair Chris New says the joining of two well-established IT businesses is a win-win and injects additional investment, expertise and broader and robust IT provision into Hawke’ Bay. “We are rapt to have a strong presence in the Bay. It’s great that we can buy Prophecy, which has a strong presence and existing relationships and build on that with our capability and capacity.
“We love the Bay, it’s a great place to visit and enjoy and we have more reason’s to be actively involved in the community,” Chris says.
Chris adds that local clients can have confidence that they will get an enhanced customer experience.
“We are particularly proud that our client satisfaction ratings are consistently in the high 90% range. Ultimately, our values are reflected through 3 key stakeholders business is based on three key focus areas – our customers, our people, and our partners.”
“We firmly believe that we will not delight our customers unless we have highly motivated, well-trained people.” Local business development lead Clinton Scott says there’s wide ranging benefits for existing and new clients locally in Hawke’s Bay as well Securecom’s broader customer base around the country.
First published by The Profit. Click here to read the full article.